They’re running a utility company without so much as a Public Utilities Commission for oversight.
It’s negligent business homicide.
Taken from an earlier email thread in regard to Google’s mis-attribution of reviews from the UK to a US company and Google’s inclusion of absolutely awful review snippets.
If they were the telephone company they’d be fined by the PSC for running such a poor system.
P.S. Here’s another nascent idea: http://ethicalreviewsonline.org/